Leadership and Employee Engagement
In today’s competitive work environment every organisation needs to understand
the job, organisational, and interpersonal factors that hold people back—and
what leaders can do about it. Employee engagement can make the difference to
productivity, quality and customer satisfaction which differentiates your
business from everyone else and enables it become more competitive.
So, which leadership qualities promote engagement?
A good leader encourages people to contribute and to question. They do not expect
people to follow without question, preferring them to understand what is expected and how their
contribution benefits the whole.
- Trusting people. A good leader understands how
wasteful it is to employ talented and skilled individuals and not to allow them
to use those skills and talents. So they trust them to do the job they are paid
- Building a consensus. They are able to create an
environment where everyone feels valued and involved.
- Role model desirable behaviour; leading by example and
do not expect anything of others which they are not willing to do themselves. They have to promote an atmosphere of mutual respect and collaboration.
- Understanding the value of learning. Successful organisations
need to be constantly developing and growing. Therefore, leaders should promote
a culture of learning and development so that personal development, knowledge
and skills are kept up to date at all levels in the organisation.
- Leads! Giving clear direction and strategy, not just
issuing instructions, orders, or demands
So, although leaders need to have a variety of skills and knowledge, being
able to engage with people and enable them to perform at their best is one of the most important. A
leader should be a good role model who leads by example and provides a coaching
approach to get the best out of people.